Shipping policy

Shipping Policy

Last updated: October 23, 2026

At GenZ Loves Dogs, every order is made to bring your dog's personality to life. Our personalized apparel is made to order, allowing us to create a unique product just for you.

We currently ship to customers within the United States and offer free standard shipping on every order. Please review this policy to understand our order processing, production, shipping, and delivery procedures.

1. Shipping Destinations

GenZ Loves Dogs currently ships orders to delivery addresses within the United States only.

We do not currently offer shipping to international destinations outside the United States.

Shipping availability may vary depending on the destination and the delivery services available for your order. Certain locations, including Alaska, Hawaii, Puerto Rico, and unincorporated US territories, may require additional delivery time.

2. Shipping Costs

We offer free standard shipping on every order.

Customers are not charged a separate standard shipping fee by GenZ Loves Dogs at checkout. The cost of shipping is covered by our business.

Free standard shipping applies to eligible orders shipped to supported delivery addresses within the United States. Any changes to our shipping offer will be communicated on our website before purchase.

3. Order Processing and Production Times

Because our products are personalized and made to order, your item must be produced before it can be shipped.

Production Time

Our current fulfillment provider, Monster Digital, generally has an estimated production timeframe of approximately 2–7 business days. This is an estimate rather than a guaranteed production deadline, and actual processing times may vary depending on product availability, order volume, quality checks, holidays, and other operational circumstances.

Production time refers to the time required to prepare and produce your order before shipment. It does not include the time your package spends in transit.

Order Processing

After you place your order, your purchase is submitted for fulfillment according to our order processing settings. Your personalized product is then prepared for production.

Please ensure that your shipping address and order details are accurate when placing your order. If you notice an error, contact us as soon as possible at genzlovesdogs@gmail.com.

We cannot guarantee that changes can be made after an order has entered production or been shipped.

4. Estimated Shipping and Delivery Times

Delivery time depends on the time required to produce your order, the shipping method available, your delivery address, and the carrier handling your package.

Our estimated production time is approximately 2–7 business days. Shipping transit time is additional and may vary depending on the destination and carrier.

Where available, estimated delivery dates and tracking updates will provide further information about your shipment. Please refer to the shipping information provided for your order for the most relevant estimate.

Alaska, Hawaii, Puerto Rico, and US Territories

Deliveries to Alaska, Hawaii, Puerto Rico, and unincorporated US territories may require an additional 7–12 business days compared with standard delivery estimates, depending on the destination and shipping service.

Business days generally exclude weekends and applicable holidays. Please allow additional time during peak shopping seasons and periods of unusually high order volume.

All delivery timeframes are estimates and are not guaranteed arrival dates.

5. Shipment Confirmation and Tracking

Once your order has been produced and shipped, shipment tracking information will be provided when available.

You can use the tracking information to follow your package as it moves through the shipping network. Please allow time for the carrier to receive and scan the package before tracking information begins to show updates.

Tracking updates may not appear immediately after shipment, and temporary gaps between tracking scans can occur during transit.

If your tracking information has not updated for an unusually long period or you have concerns about your shipment, please contact us at genzlovesdogs@gmail.com and include your order number.

6. Shipping Delays

We do our best to ensure that orders are produced and delivered as promptly as possible. However, delays may occasionally occur due to circumstances beyond our control, including:

High order volumes during holidays or peak shopping seasons.
Severe weather conditions or natural disasters.
Carrier transportation, routing, or operational disruptions.
Temporary production delays, product availability issues, or additional quality checks.
Incorrect or incomplete delivery addresses.
Other unforeseen circumstances affecting fulfillment or delivery.

If your order is delayed, we appreciate your patience while the relevant fulfillment provider and shipping carrier work to complete delivery.

Although we cannot guarantee delivery by a particular date, please contact us if your order appears significantly delayed. We will do our best to help you review the available tracking information and determine the appropriate next steps.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover that your shipping address is incorrect, please contact us immediately at genzlovesdogs@gmail.com.

We will do our best to assist you, but address changes cannot be guaranteed once an order has entered production or been shipped.

GenZ Loves Dogs cannot guarantee successful delivery when an incorrect, incomplete, or undeliverable address has been provided. Any resolution will depend on the circumstances of the shipment and the options available from the fulfillment provider or carrier.

8. Lost, Missing, or Marked-as-Delivered Packages

If your package appears to be lost, has not arrived within the estimated delivery timeframe, or is marked as delivered but you cannot locate it, please contact us at genzlovesdogs@gmail.com.

Please include your order number and any relevant tracking information so we can review the situation and assist you with the next steps.

If a package is marked as delivered, we recommend checking your delivery location, mailbox, parcel locker, or other designated delivery area and asking household members or your local carrier for assistance where appropriate.

Each case will be reviewed individually based on the available tracking information and circumstances. Contacting us does not automatically guarantee a refund or replacement.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us within 14 calendar days of the delivery date in accordance with our Return & Refund Policy.

Email genzlovesdogs@gmail.com with your order number, a description of the issue, and clear photographs of the product and any relevant packaging.

We will review your request and determine an appropriate resolution based on the circumstances and our Return & Refund Policy.

For more information about eligible refund requests, please review our Return & Refund Policy on our website.